Innovation in Large Service Systems - Carnegie-Mellon University

Innovation in Large Service Systems in the Interest of Society

International Working Group on Services in HealthCare, Environment, Energy and Transportation

In the coming years, we anticipate a diverse and rich set of technologies and service systems that can sense and respond to the needs of the society in areas such as HealthCare, Environment, Energy, Transportation, Green Cars and others. We envision that such service systems will not only transform the way we live, but also dramatically change the underlying services economy.

This working group will ask a fundamental question: What does it take to design reliable, cost-efficient and manageable large service systems that can address the complex needs of the society. Examples of large service systems include healthcare service systems (e.g. remote home monitoring and tele-health), global supply chains, large environmental sensor systems (e.g. water management services), road traffic systems and large enterprises.

This working group will keep a focus on real world case-studies and examine the applicability of principles from nature and markets to design large service systems. The working group will bring together enthusiastic participants from business and academia willing to engage in an open discussion on design and challenges in large service systems. The output of this working-group in the short-term will include the following:

• Research recommendations: Big bets & Grand challenges (short paper)
• Business recommendations on future Service Innovation Labs (short paper)
• Formal white paper describing industry case-studies and challenges
• Spring Industry-Academia Workshop (Feb 2010) on Service Systems Innovation

The working group intends to identify the technical, social and service systems deployment challenges by combining expertise from design, management, engineering, computer science, social sciences and operations research. It intends a focused effort using real-world case-studies that illustrate the interaction between technology, business processes, and human factors to solve problems related to improving patient care, quality of life, environment and more.

ILSS Working Group Activities

• Healthcare, Environment and Smart Living Executive Speaker Series

  The speaker series occurs monthly in Northern California, alternating the locations between Carnegie Mellon Silicon Valley (NASA Research Park) and UC Berkeley. If you are unable to join us in person, talks are offered via live webcast.

• Workshop on Innovation in Healthcare Intelligence

  Sponsored in part by NIH, NSF, Industry and Academia, this first-of-a-kind workshop will bring together a diverse group from industry, academia, public health, policy and government agencies to present the drivers that can transform the way intelligence is built into healthcare delivery. This workshop will lay the foundations for yearly topical workshops on Healthcare Intelligence.

  See NIH workshop page for details

Challenge topics for the working group

Industry case studies and knowledge models facilitating design of services

• Case studies encompassing design and delivery of services for remote monitoring
• Definition of service units, taxonomies, behaviours, decomposition and composition

Nature and market inspired modelling and simulation of service systems delivery

• Sense and respond: large data collection, sensor system models, (RFID, sensors, etc), business process simulation and monitoring
• Simulation to include human factors, technology, economic factors in service analysis

Optimization and operational challenges in delivering service systems

• Integrating of data acquisition/extraction and optimization techniques in enterprises
• Establishing knowledge models for service designs of large systems
• Enabling reliable design methods using information and intelligence

Primary Steering Group Members

• Carnegie Mellon Silicon Valley (Prof. Martin Griss, Director) – Founding Member
• 360Fresh, Inc (Dr. J. Sairamesh) -Founding member
• Stanford University (Prof. Margret Bjarnadottir & Axel Hochstein)
• Columbia University, NY (Prof. Yechiam Yemini, Medical Center)
• UC Berkeley (Prof. Max Shen, Director, Service Lab and R. Nemana, CITRIS)
• ServTrans, LLC (Doug Morse, Managing Partner)
• Nokia Research, Palo Alto (Dr. Umesh Chandra)
• SAP Research, Palo Alto (Dr. Yuecel Karabulut)
• IBM Research, Almaden (Dr. Jim Spohrer and Dr. Susanne Glissman)
• Cisco (TBD)
• Kaiser Permanente (Dr. Fred Hosea)
• Intel Research (TBD)
• HP Research, UK (TBD)
• Tilburg University, Netherlands (Prof. Mike Papazoglou & Prof. W.J.V. D. Heuvel)
• University of Crete, Greece (Prof. Christos Nikolaou)

References

• “Service Research Workshop,” Brussels, February, 2006, Workshop Organizers: J. Sairamesh, S. Feldman and R. Dum.
• “Convergence of Business and Social Networks,” Brussels, May, 2006. Workshop Organizers: J. Sairamesh and R. Dum
• “Frontiers of Service Innovation Conference,” San Francisco, 2007. IBM Systems Journal, Special Issue on Service Science, 2008.

via cmu.edu

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